Privacy Policy
Last updated: 2/15/2026
🎉 Privacy Fun Fact
🔒 Your data is safer with us than your password in a sticky note!
What We Collect
Just the essentials: your name, email, and what you're interested in. We're not hoarders, we're helpers!
How We Use It
To make your experience awesome! We use your info to send you relevant content and help you succeed.
Sharing Policy
We don't share your data with anyone except when you ask us to, or when the law requires it (and we'll tell you first!).
Security Measures
Your data is protected with enterprise-grade security. We take this stuff seriously!
📋 The Full Legal Story
Data controller & UK law
RapidOps is the data controller for your personal data when you use this website. We process data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Contact us at info@rapid-ops.com for any data protection enquiries.
1. What We Collect (The Essentials)
We're not data hoarders! We only collect what we need to help you:
- Your name and email (so we can say hi!)
- Company info and phone (to understand your needs)
- Your interests and messages (e.g. demo type, selected products)
- Website usage and technical data (e.g. IP address, browser) to run and secure the site
We may use strictly necessary cookies to operate the website. We do not use non-essential cookies (e.g. marketing or analytics) without your consent. We do not collect special category or criminal offence data.
2. How We Use Your Info & legal basis
We use your information to make your experience awesome—and we only do so on a proper legal basis under UK GDPR:
- Responding to demo requests and enquiries — consent and/or pre-contractual steps
- Sending you relevant content and updates — consent (you can withdraw anytime)
- Operating and securing the website — legitimate interests
- Where the law requires us to keep or disclose data — legal obligation
3. Sharing Policy (We're Not Gossips)
We don't share your personal information with third parties, except when:
- You explicitly ask us to
- It's required by law (and we'll tell you first!)
- It's necessary to protect our rights
- We use trusted service providers (e.g. hosting, email) who act on our instructions under strict agreements
We do not sell your data. If we transfer data outside the UK, we use appropriate safeguards (e.g. UK-approved standard contractual clauses or adequacy).
4. Security & retention
Security
Your data is protected with appropriate technical and organisational measures:
- Encrypted data transmission and storage
- Access controls and monitoring
- Secure hosting and infrastructure
- Trusted service providers under strict agreements
Retention
We keep your data only for as long as necessary, then delete or anonymise it securely:
- Demo requests and enquiries: time needed to respond and a reasonable period after (typically up to a few years, unless you ask us to delete sooner)
- Marketing: until you opt out, plus a short period to record your preference
- Technical and access logs: a limited period for security and operation (e.g. a number of months)
5. Your Rights (You're In Control!)
Under UK GDPR you have the right to:
- Access your personal information
- Rectify inaccurate data
- Request erasure in certain circumstances
- Restrict processing in certain cases
- Data portability (where applicable)
- Object to processing (including direct marketing)
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint
To exercise any of these rights, contact us at info@rapid-ops.com. We will respond within one week. There is no fee for exercising your rights unless a request is manifestly unfounded or excessive.
Questions? We're Here to Help!
Got privacy questions? We're more transparent than a glass door! Drop us a line and we'll get back to you faster than you can say "data protection."